Return Policy
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Return Period
You may return eligible items within 30 days of the original purchase date. The return period begins on the date you receive the item. To be eligible for a return, items must be in their original condition, unused, and in their original packaging.
Custom or personalized items may have different return periods as specified at the time of purchase. Please review product-specific return information before making your purchase.
Return Conditions
Items must be returned in their original condition, with all tags attached and original packaging intact. Items that show signs of wear, damage, or use beyond normal inspection may not be eligible for return.
You must provide proof of purchase, such as an order confirmation or receipt, when initiating a return. Returns without valid proof of purchase may be denied.
Items must be returned using appropriate packaging to prevent damage during transit. We are not responsible for items damaged during return shipping due to inadequate packaging.
Cost of Return Shipping
Return shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect. In such cases, we will provide a prepaid return shipping label.
If you are returning an item due to our error, we will cover the return shipping costs. Please contact us before initiating the return to receive instructions and a prepaid shipping label.
For returns due to customer preference or change of mind, standard return shipping rates apply. We recommend using a trackable shipping method to ensure your return is received.
Return Process
To initiate a return, please contact us using the contact information provided below. Include your order number, the item(s) you wish to return, and the reason for the return.
Once your return request is approved, we will provide you with return instructions and, if applicable, a return authorization number. Please include this number with your return shipment.
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days.
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalized items that have been specifically made to order
- Items that have been installed or used beyond normal inspection
- Items damaged by misuse, abuse, or normal wear and tear
- Items returned without original packaging or missing components
- Digital products or services that have been accessed or downloaded
General Legal Requirements
This return policy complies with applicable consumer protection laws. Your rights as a consumer may vary depending on your location, and some jurisdictions may provide additional protections beyond those outlined in this policy.
If you are located in a jurisdiction that provides mandatory return rights, those rights will apply in addition to the terms of this policy. Nothing in this policy limits your statutory rights as a consumer.
Order Cancellation Policy
You may cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled and must be returned according to our return policy.
To cancel an order, please contact us immediately using the contact information provided below. Include your order number and reason for cancellation. Refunds for cancelled orders will be processed within 5 business days.
Refund Procedure
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but typically take 5-10 business days after we process the refund.
If you paid by credit or debit card, the refund will appear on your statement within one to two billing cycles. For other payment methods, refund processing times may vary.
Shipping charges are non-refundable unless the return is due to our error. Original shipping fees will be deducted from refunds for returns due to customer preference.
Contact Information
For questions about returns or to initiate a return, please contact us:
Marketplacedesir
205 E Guenther St
San Antonio, TX 78204
United States
Phone: +1 210 227 1061
Email: message@marketplacedesir.world